How do I switch to a different Peppol provider?

If you are already connected to the Peppol network through another provider and want to switch to Sage Cloud Demat Invoicing, that is possible. In this article, we explain how the migration works and what to look out for.

What is a Peppol migration?

A Peppol migration means that your registration on the Peppol network is transferred from your current access point (provider) to a new one. Your VAT number or company registration number remains linked to the same Peppol Endpoint ID, but the underlying provider changes.

Note: You can only be registered with one Peppol access point at a time for sending and receiving. Dual registrations cause delivery problems.

Why switch?

Common reasons for changing Peppol providers:

• You are switching to a new invoicing software
• Your current provider is discontinuing the service
• You want to manage invoices centrally in Sage Cloud Demat Invoicing

How does the migration process work?

Step 1: Request access in Sage Cloud Demat Invoicing

1. Go to the “Connections” page
2. Click “Request Access” next to Peppol
3. Choose whether you want to Send, Receive, or Both
4. Complete the steps and confirm your company details

Step 2: Migration request

After your request, our Peppol partner (Routty) automatically detects whether you are already registered with another provider. If so, then:

1. A migration request is submitted to your current provider
2. Your current provider has 7 days to approve or reject the migration
3. Upon approval (or no response after 7 days), the registration is automatically transferred

Step 3: Migration completed

Once the migration is finished:

• You will receive Peppol invoices from now on in Sage Cloud Demat Invoicing
• You can send invoices via the Peppol network from Sage Cloud Demat Invoicing
• Your old registration with the previous provider has been terminated

Common issues

Dual registration

Sometimes something goes wrong and you are temporarily registered with two access points. This causes problems:

• Invoices don’t arrive where you expect them
• Sent invoices may not be delivered

Solution: Contact help@clouddematinvoicing.be with your VAT number. We will ensure the old registration is removed.

Migration takes longer than expected

If the migration has not been completed after 7 business days:

1. Check if your old provider is active and reachable
2. Contact your old provider to approve the migration
3. Contact help@clouddematinvoicing.be if the problem persists

Questions?

Need help with switching? Contact our support team at help@clouddematinvoicing.be. Include your VAT number and the name of your current Peppol provider.