What happens if my customer does not have Peppol?

When sending an invoice, you choose the delivery method yourself: By email, Via Peppol or By mail. If your customer does not have Peppol, you can simply send the invoice another way. Sage Cloud Demat Invoicing does not choose automatically for you.

How to check whether your customer has Peppol

1. Open the invoice and click Send
2. Choose Via Peppol
3. In the send window, Sage Cloud Demat Invoicing immediately checks your customer’s Peppol address:
   • ✅ Peppol Endpoint found on the network: your customer is reachable via Peppol, you can send
   • ❌ Peppol Endpoint not found on the network: the customer may not be active on Peppol yet, or not yet found in the database; you can still try to send

The Peppol address (Endpoint ID) is derived from your customer’s VAT number by default. So in most cases you don’t need to fill in anything extra.

ℹ️ Sending via Peppol is only possible to companies. If the customer has no Peppol registration at all, you will see the message “The customer has no Peppol registration. The invoice cannot be sent via Peppol.”

What do you do if your customer doesn’t have Peppol (yet)?

Send the invoice yourself via another route. In the send window, choose By email (PDF attachment) or By mail.

⚠️ Please note: since 1 January 2026, Belgian VAT-registered companies are required to be able to receive structured e-invoices via Peppol. If your Belgian B2B customer cannot receive Peppol invoices yet, point them to that obligation and ask them to register (via their accounting software or accountant). For individuals and most foreign customers, a PDF by email remains perfectly fine.

When your customer switches to Peppol

Usually you don’t need to do anything: as soon as your customer is registered, the Endpoint is found automatically based on the VAT number on the customer record. The next time you choose Via Peppol, you will see ✅ Peppol Endpoint found on the network in the send window.

Does your customer use a different Peppol Endpoint ID (i.e. not the number derived from the VAT number)? Then you can set it:

1. Go to Contacts → Clients and open the customer record
2. Enter the Endpoint ID in the Peppol details; this field overrides the default Endpoint derived from the VAT number

💡 Tip: would you like to also send an email with a PDF alongside a Peppol delivery? You can, with the “Send additional email together with Peppol sending” checkbox in the send window. Read more in Can I still send PDF invoices after enabling Peppol?