You can change your Sage Cloud Demat Invoicing subscription yourself via My subscriptions. This gives you full control over your plan without having to wait for support.
Here you can see your current subscription and any scheduled changes.
With an upgrade, you get immediate access to the extra features. You only pay for the remaining days of your current period (pro rata calculation).
Add-ons extend your plan with extra functionality, such as the Document AI Scanner.
The add-on is available immediately after payment. The pro rata calculation applies here as well.
With a downgrade or the removal of an add-on, the change is scheduled for the end of your current period. This is fair: you keep all features until your current period ends.
You will see a notification with the date on which the change takes effect.
Want to switch from monthly to yearly (or the other way around)?
The new period starts at the end of your current period.
Have you scheduled a downgrade or period change but want to cancel it after all?
Your subscription then remains unchanged.
When does my change become active? Upgrades and new add-ons are active immediately after payment. Downgrades, the removal of add-ons and period changes take effect at the end of your current period.
How does the pro rata calculation work? You only pay the difference for the remaining days of your period. For example: your current plan costs €49/month and you want to upgrade to €99/month. You are halfway through your period (15 of 30 days remaining). New price for 15 days: €99 × 50% = €49.50. Already paid for those 15 days: €49 × 50% = €24.50. You pay the difference: €49.50 - €24.50 = €25.
What are the payment methods? When upgrading or adding add-ons, you can choose between Mollie (Bancontact, iDEAL, credit card, etc.) or bank transfer. Please note: with a bank transfer, the new features are only activated after the payment has been received.
What if I don’t pay for my upgrade? Unpaid upgrades expire after 14 days. Your old subscription simply remains active.
Will I receive an invoice? Yes, you automatically receive an invoice for every change.
Can my accountant arrange this for me? In some cases, your accountant or partner manages your license. You will then see a notification in My subscriptions with contact details.
Any further questions? Contact us at help@clouddematinvoicing.be.
